Thank you for considering a purchase from HomeSewn Photography Props! As our name implies, our products are home sewn by moms and grandmas in Central Indiana. We appreciate your business, which allows us to stay home with our kids and still contribute to our family’s income.
What is your turnaround time?
Unless otherwise noted in a blog or social media posting, most items are made-to-order. Please allow 3-4 weeks for shipping. It usually doesn’t take this long, but sometimes it does. 🙂
How long does shipping take?
All packages are shipped from Indiana via 1st Class USPS. According to the USPS website, shipping time to locations in the United States is 1-3 days.
Do you ship worldwide?
Yes! Shipping anywhere in the world is a flat $10. I cannot tell you how long it will take to get there. Please check with your country’s postal service for information on shipping times.
Do you offer rush shipping for an additional fee?
I don’t. Here’s why. If I could get your order shipped faster, then I should just do it. But I don’t think it’s fair to let people skip to the front of the line because they’re willing to pay more. Can you imagine if the Target cashier let the person behind you go in front of you because they were spending more money? Neither can I.
What happens if I don’t receive my package?
I strongly suggest that you have your package delivered to a location that has a person there to receive it. Packages left on porches are quite frequently stolen. 🙁 Once the USPS has mark your package “delivered” we consider that order delivered. Please make sure you have it shipped to a secure location.
What is your return policy?
Our shop does not accept returns. The only exception is in the case of a defective item. Upon return of the defective item, we will refund your cost to ship the defective product back to us via First Class USPS and ship another of the exact same item in the exact same size and color as the original item.
I ordered an individual wrap piece to match a previously ordered wrap set, and it’s not exactly the same color.
Wrap sets and a la carte pieces ordered together will match exactly. For instance, if you order a 5-piece wrap set and at the same time add on a barrel, all pieces of fabric will match. However, if you order a 5-piece wrap set then order an a la carte barrel a month or two later, the fabric may come from a different dye batch and might not match your original set exactly. Please be aware before you order that this can happen and that there are no returns as this is not considered a defective item.
I ordered a wrap set and the lace is not the same as the lace on a set I ordered previously.
Lace trim on our loops can vary. Sometimes our supplier runs out of a particular lace and we must substitute it with another style of lace that is similar but not identical to the lace shown in the website image.